Refund & cancellation

01Cancellation by you

Cancellation windows are counted from the departure or reporting time printed on your confirmation.

• •More than 72 hours before departure — full refund, no deduction.
• •72 to 24 hours before departure — 75% refund, or a free date change within 90 days.
• •Less than 24 hours before departure — 50% refund on cruises and water sports; yacht charters and private jeeps are non-refundable inside 24 hours because the crew and boat are already committed.
• •No-show without notice — no refund. Message us even ten minutes before and we will do what we can.

02Free date changes

Every booking gets one free date change if requested more than 24 hours before departure, subject to availability on the new date. Any difference in seasonal rate is charged or refunded at cost.

03Weather, sea state and forest closures

If Navora, the boat operator, the lifeguard authority or the forest department cancels for weather, high sea state, a red flag or a sanctuary closure, you choose: a full refund with no deduction, or a rescheduled date with a credit for any rate difference.

If a sailing departs and is cut short by weather after departure, we refund on a pro-rata basis for the unused time on cruises, and offer a partial credit on charters.

04Partial use and late arrivals

Boats leave on time. If you arrive after the jetty gate closes, the booking is treated as a no-show. Guests who leave a cruise or trek early for personal reasons are not eligible for a refund.

05Group and corporate bookings

Bookings of 20 guests or more, and all corporate events, follow the terms in your signed event confirmation. As standard: full refund up to 15 days out, 50% up to 7 days out, and the advance is retained inside 7 days but can be moved once to a new date within six months.

06How refunds are paid

Refunds go back to the original payment method. UPI and card refunds are initiated within 48 hours of approval and typically settle in 5 to 7 working days depending on your bank. Cash payments at the jetty are refunded by UPI to a number you confirm in writing.

You will always receive a written refund confirmation on WhatsApp or email with the reference number.

07Raising a refund request

Message +91 78601 56369 on WhatsApp or write to contact@navoragoa.com with your booking name and date. We acknowledge within a few hours and give a decision within 48 hours.